February 8th, 2008
Take Care Of Your Customer And Your Pocketbook Will Follow
One of the most influential men in my career taught me the philosophy, “Take care of your customers and your pocketbook will follow”. He had built a multi-million dollar business selling parts for computers and cash registers using this simple philosophy.
He was a teacher and a businessman. He taught his employees and managers to take care of the customer’s needs, wants and desires and not to focus on the pennies. He felt that taking care of the customer would always pay off in the long run. He was right.
His customers rewarded him with their repeat business and loyalty to his company.