How
do you attract and keep high quality staff?
What mechanisms help in recruitment, retention, engagement and
development of employees so that they perform and deliver at their highest
potential and therefore make the organisation successful?
Have you ever been abused by a customer? Does your company have a policy clearly outlining how to handle the situation so you don’t end up a punching bag? Discover a mind, body and spirit solution to managing this situation and maintaining your self-esteem.
My customer service etiquette was tested this week. I was given the details of a man who wanted to speak to “someone in charge”. Unfortunately, the call center representative passing on the message wasn’t sure what it was about, only that he wanted to talk to someone about an email he received. I sensed I may be needing some career advice on how to deal with difficult customers.
Business is an exciting
and honoring experience.
You have to spend money in
order to make income. Most entrepreneurs
failed to invest in their business, even so expect instant success. Creating a
business takes alot of effort, and both a personal and a financial investment.
Business is an exciting
and honoring experience.
You have to spend money in
order to make income. Most entrepreneurs
failed to invest in their business, even so expect instant success. Creating a
business takes alot of effort, and both a personal and a financial investment.