February 10th, 2008
Autoresponders - The Power Of Instance Access
In most traditional businesses you will likely find a receptionist who can either answer business specific questions or can route customers to the appropriate department for assistance. In more automated offices a voice mail system can alleviate much of the guesswork in locating the right department (although the process can seem a bit impersonal).
Some of the larger email companies also have manned phone lines, but for many ecommerce business owners the cost of hiring a staff to man the telephones may make a business startup next to impossible.